At Casa-Craft Interiors, we take pride in delivering quality furniture. If your order arrives damaged, defective, or significantly different from what was agreed upon, we are here to make it right.
Eligible Returns
- Damaged or defective items reported within 48 hours of delivery.
- Incorrect products delivered (wrong item, size, or colour).
- Manufacturing faults discovered upon reasonable inspection.
How to Initiate a Return
Contact us on WhatsApp (069 303 9299) or email us at casacraftinteriors@aol.com within 48 hours of delivery. Include your order details, clear photos of the issue, and a brief description. Our team will review and respond within 2 business days.
Refunds & Exchanges
- Approved returns may be exchanged for an identical replacement or a product of equal value.
- Refunds are issued to the original payment method within 7–14 business days after we collect and inspect the item.
- Delivery fees for approved returns are covered by Casa-Craft Interiors.
Non-Returnable Items
- Items damaged due to misuse, improper assembly, or normal wear and tear.
- Custom or special-order items unless defective on arrival.
- Returns requested after the 48-hour window.
We inspect all pieces before dispatch to minimise issues. For any questions about this policy, reach out — we are happy to help.